Manufacturers Warranties

PetSafe

The manufacturer of PetSafe products, Radio Systems Corp., provides a Lifetime Warranty on all parts and a one year warranty on labor. Below is the exact warranty information provided by the manufacturer:

PetSafe has a Lifetime Warranty on parts and one year on labor. PetSafe guarantees all parts of this product for life against manufacturing or parts defects. Misuse or incorrect handling is not covered. If your unit cannot be repaired, PetSafe may replace it with new or reconditioned merchandise. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or its failure to work, or any incidental or consequential damages.

There is a nominal labor charge for out of warranty products but all parts are free during the warranty period. If you have had your system for more than one year, call customer service at 1-800-732-2677 to determine the labor charge.

RoamEO

White Bear Technologies warranties the RoamEO GPS Pet Location System against defects and malfunctions in materials and workmanship, and against failure to conform to the products written specifications for one (1) year from the date of original purchase.

We make no other express warranty or representation of any kind whatsoever concerning this product.

Any such defect, malfunction, or non-conformity which occurs within one year from the date of your original purchase will either be repaired without charge or replaced with a new product identical or reasonably equivalent to this product, or your purchase refunded, at our option, within a reasonable time after our receipt of the defective product. This repair, or product replacement, or refund is the exclusive remedy available to you against us for any defect, malfunction, or non-conformity concerning our product or for any loss or damage resulting from any other cause whatsoever.

This warranty does not apply in the following circumstances: (1) if said defect is a result of negligence, accident, misuse, or carelessness (2) if the product has been connected, installed, combined, altered, adjusted or handled in any manner other than according to the instructions furnished with this product or (3) if the product has been serviced or repaired by anyone other than us.

Please note: You must retain your sales receipt proving your date of original purchase.

Duncraft

Duncraft products carry warranties that vary from product to product as stated in the listings. These warranties cover 3 year, 5 year or lifetime of the product.

SmartCat

SmartCat™ stands behind their products, and has always believed that providing customers with superior service is the key to building relationships with their customers.

100% Satisfaction Guarantee – If youre not satisfied with a product you purchase from us you can return it to us within 45 days for a full refund of the product price.

Omega Paw

Omega Paw offers a full 1 year warranty against manufactures defects including replacement parts for any damages that may occur during normal use.

Essential Pet Products

All products manufactured under the Essential Pet Products™ name come with an unconditional 1 year warranty against defects in materials and workmanship. If within the first year of ownership, your purchase is found to be defective in parts or workmanship, Essential Pet Products™ will either repair or replace your item at no cost to you.

Money Back Guarantee

In addition, we provide you with a money back guarantee. If you are dissatisfied with any product for any reason, you may return it within 45 days for a full refund of the purchase price, some exceptions apply. These exceptions are non-stocking items or "Special Order" items and are subject to a 15% restocking fee. Shipping charges are not refundable. Items displaying excessive wear are not eligible for a refund. Wire that has been removed from the spool and/or placed in the ground and flags that are rusted or have been used are examples of items displaying excessive wear. In addition, if your order was shipped free of charge, you may be responsible for the shipping charges. This will apply only to orders where a customer "changed their mind" or if cancellation of an order takes place after the order has shipped. If an item is defective and you have contacted us for assistance, your shipping charges may be refundable.

Please contact us if you have any questions concerning any of our Policies.

  Thank you, Muskoka Silver Linings!